Shipping Policy
Welcome to Teslovix. We are committed to delivering high-performance Tesla and Starlink accessories to your doorstep with speed and precision. Below is our comprehensive shipping framework.
Order cut off time is 12:00 AM(GMT-08:00)
1. GLOBAL COVERAGE
We provide reliable international shipping to over 50 countries, including:
l North America: USA, Canada
l Europe: UK, France, Germany, Italy, Spain, Norway, Sweden, Denmark, etc.
l Asia & Oceania: Australia, South Korea, Japan, Malaysia, etc.
l Other Regions: Middle East, South America, and beyond.
2. SHIPPING TIERS & TIMES
We offer simplified shipping options to balance speed and cost.
Shipping Method Delivery Time Shipping Cost
Standard Shipping 5 - 10 Business Days Free Shipping on Orders Over $75
l Order Processing: Most in-stock items are dispatched within 48–96 hours (2-4 business days).
l Pre-Orders: Items marked as pre-order or out-of-stock will ship according to the time frame specified on the product page.
l Over sized Items: For items exceeding 20 KG (e.g., wheels, large body kits) for order over $75 is free.
l Remote Areas: Delivery to special or remote zones for order over $75 is free.
3. ORDER TRACKING
Stay updated on your journey:
l Notifications: You will receive a tracking number via Email or SMS immediately upon dispatch.
l How to Track:
1. Account: Log in to your Teslovix account under "My Orders."
2. Support: Contact our team at teslovix@gmail.com
4. TAXES, DUTIES & CUSTOMS
l Sales Tax & VAT/GST: Applied at checkout based on your shipping destination and local tax laws.
l Hassle-Free Shipping: For select EU countries and the UK, we often utilize specialized lines to streamline customs clearance.
5. INSPECTION & RETURN GUIDELINES
Important: Your signature constitutes acceptance of the product's condition.
l Damaged Packages: If the outer packaging is visibly damaged upon arrival, DO NOT sign for or open the package. Contact Teslovix Customer Service immediately.
l Unboxing Video: We highly recommend recording a complete unboxing video. Compare items against your packing list.
l Report Issues: Any damage or missing items must be reported within 24 hours of receipt.
6. LIABILITY & EXCEPTIONS
Teslovix is not responsible for delivery failures or delays caused by:
l Recipient Actions: Incorrect/incomplete addresses, changing address after dispatch, or refusal of delivery.
l Customs: Delays caused by local customs inspections .
l Force Majeure: Natural disasters, government actions, war, or large-scale transportation disruptions.
l Holidays: Standard carriers do not deliver on national holidays or weekends.
7. CUSTOMER SUPPORT
For any inquiries or technical assistance, our professional team is ready to help.
l After-Sales Support: teslovixofficial@gmail.com
l Customer Service: +86 13326617565