Last updated: September 16, 2026
This Shipping Policy explains how Teslovix processes, ships, tracks, and supports eligible orders.
1. SHIPPING DESTINATIONS
Teslovix ships internationally to eligible destinations. Availability, service level, and any shipping charge for your address are shown at checkout. Some locations, oversized products, and remote areas may have different delivery options or timelines.
2. ORDER PROCESSING AND DELIVERY ESTIMATES
- Processing time: Most in-stock orders are prepared and dispatched within 2-4 business days.
- Standard delivery: Estimated transit time is generally 5-10 business days after dispatch.
- Pre-orders and out-of-stock items: The timing shown on the relevant product page applies.
- Split shipments: Items from the same order may ship separately when this helps avoid delay. You will not be charged extra shipping for a split shipment unless clearly disclosed at checkout.
Delivery estimates are not guaranteed. Carrier capacity, customs clearance, public holidays, weather, and remote destinations can extend delivery time.
3. SHIPPING COSTS
Eligible orders of $75 or more receive free standard shipping where this offer is shown at checkout. For orders below the threshold, oversized products, remote areas, or destinations with special service requirements, the available shipping cost will be displayed before payment.
4. ORDER TRACKING
When an order is dispatched, we send tracking details to the email address used for the order. Tracking may take 24-72 hours to show movement after a shipping label is created. Guest customers may also contact teslovixofficial@gmail.com with their order number for tracking help.
5. ADDRESS CHANGES AND CANCELLATIONS
Please check your delivery address before placing an order. Contact teslovixofficial@gmail.com immediately if an address correction or cancellation is needed. We can only make changes before fulfillment; changes after dispatch may not be possible.
6. TAXES, DUTIES, AND CUSTOMS
Applicable sales tax, VAT, GST, and shipping charges are shown at checkout when available. Import duties, customs charges, and destination-specific fees may apply. Unless checkout clearly states otherwise, these charges are the customer's responsibility. Customs processing may affect delivery time.
7. DELIVERY ISSUES
Damaged, missing, or wrong items: Please contact teslovixofficial@gmail.com as soon as reasonably possible, preferably within 72 hours of delivery. Include your order number and photos or videos if available. Teslovix covers return shipping for verified damaged or wrong items and will provide a 100% refund or replacement, subject to review.
Marked delivered but not received: Contact us promptly. We will review the tracking record and may request information needed to open an investigation with the carrier. Resolution will be determined after the available evidence and carrier response are reviewed.
Unboxing evidence: A complete unboxing video is helpful for resolving transit-damage or missing-item claims, but it is not a mandatory condition for contacting support.
8. DELAYS, REFUSED DELIVERIES, AND EXCEPTIONS
We are not able to control delays caused by incomplete or incorrect addresses, an address change requested after dispatch, refusal of delivery, customs inspections, carrier disruptions, public holidays, severe weather, or events outside reasonable control. If an order is returned because of an incorrect address or refusal, any eligible refund is handled under the Return & Refund Policy and may exclude original shipping or return-to-sender costs where permitted.
9. CONTACT
For order, tracking, or shipping support, contact teslovixofficial@gmail.com.
Phone: +1 (208) 389-8124
Service Hours: Monday-Friday, 9:00 AM-6:00 PM PST