At Teslovix, your satisfaction is our driving force. We understand that automotive and tech accessories require precision. If you are not entirely satisfied with your purchase, we are here to help with a transparent and fair return process.
1. ORDER CANCELLATIONS
l Before Shipment: You may request a full cancellation before the order is dispatched.
l After Shipment: If the package has already left our warehouse, we will attempt to intercept it. If interception is unsuccessful, please follow the standard return process upon delivery.
l Accidental Orders: Please review your cart carefully. Orders placed by mistake and subsequently refunded may incur a 5% transaction fee (deducted by the payment processor).
2. 30-DAY RETURN WINDOW
You have 30 days from the date of delivery to initiate a return. To be eligible, items must be:
l In original condition (unworn, unused, and uninstalled).
l In the original packaging with all tags and protective films intact.
l Accompanied by the Proof of Purchase.
3. RETURN REASONS & FEES
To maintain our high service standards, we categorize returns as follows:
Reason Shipping Cost Restocking Fee Refund Amount
Defective / Damaged / Wrong Item Covered by Teslovix, 100% Refund/Replacement
Personal Preference (Change of Mind) Covered by Customer 65% of Product Price
4. NON-RETURNABLE ITEMS
The following items are final sale and cannot be returned unless there is a confirmed manufacturing defect:
l Customized Products: Bespoke steering wheels, forged wheels, or items built to your specific vehicle VIN.
l Final Sale Items: Gift cards and clearance products.
l Hazardous Materials: Flammable liquids or gases.
5. HOW TO START A RETURN
Step 1: Contact Us
Email teslovix@gmail.com or use our Live Chat. To speed up the process, please provide:
l Order Number
l Vehicle details (Model, Year, VIN)
l Photos/Videos clearly demonstrating the issue.
Step 2: Receive Instructions
Once approved, we will provide a Return Merchandise Authorization (RMA) and the designated return address. Items sent back without prior authorization will not be accepted.
Return Adress (USA): 425 Turnbull Canyon Rd, City Of Industry, CA, 91745, USA. LINDA +1 6266804099
Step 3: Inspection & Refund
Upon receiving your return, we will inspect the item within 3 business days. Approved refunds are processed to your original payment method within 1-5 business days.
6. IMPORTANT AFTER-SALES NOTES
l Installation Policy: For products that have been installed, modified, or tampered with without prior consultation with our tech team, Teslovix reserves the right to decline the return as the original condition can no longer be verified.
l Exchanges: The fastest way to get a replacement is to return the original item for a refund and place a new order simultaneously.
l Unboxing Evidence: We strongly recommend recording an unboxing video to protect your rights in case of transit damage.
7. CONTACT INFORMATION
Customer Support: teslovix@gmail.com
Tech Hotline: +86 13326617565
Service Hours: Monday - Friday, 9:00 AM - 6:00 PM (PST)