Last updated: September 16, 2026

At Teslovix, we want you to shop with confidence. This policy explains how cancellations, returns, replacements, and refunds are handled for eligible purchases.

1. ORDER CANCELLATIONS

Before fulfillment: Contact us at teslovixofficial@gmail.com as soon as possible. We will cancel eligible orders that have not entered fulfillment.

After fulfillment: We may attempt to intercept a shipment, but interception is not guaranteed. If it cannot be stopped, please follow the return process after delivery.

Cancellation fees: We do not apply a blanket cancellation fee. If a payment provider has charged a non-refundable processing fee that is permitted to be deducted, we will disclose the exact amount before completing the cancellation.

2. 30-DAY RETURN WINDOW

You may request a return within 30 days after delivery. To qualify for a change-of-mind return, the item must be unused, uninstalled, in its original packaging, and include all parts, accessories, protective films, and proof of purchase.

Please review fitment information before ordering. If you need help confirming compatibility, contact us before installation. Installed, modified, or tampered items may not qualify for a change-of-mind return; this does not limit support for a verified manufacturing defect, damaged item, or wrong item.

3. RETURN REASONS, SHIPPING COSTS, AND REFUNDS

  • Defective, damaged, or wrong item: Teslovix covers the return shipping cost and will provide either a 100% refund or a replacement, subject to review.
  • Change of mind or personal preference: The customer pays return shipping. After the returned item is received and inspected, the refund is 65% of the product purchase price. Original shipping charges, where applicable, are not refundable.
  • Compatibility concerns: Contact us before installation with your vehicle model, year, and order number. We will review the order and product information to determine the appropriate resolution.

4. NON-RETURNABLE ITEMS

The following items are final sale unless there is a verified manufacturing defect, shipping damage, or a wrong item was sent:

  • Customized or made-to-order products, including items made for a specific vehicle VIN;
  • Gift cards and clearance or final-sale items; and
  • Hazardous materials, including flammable liquids or gases.

5. HOW TO START A RETURN OR AFTER-SALES REQUEST

Step 1 - Contact us: Email teslovixofficial@gmail.com or use Live Chat. Include your order number, vehicle model and year, a description of the issue, and clear photos or videos if available.

Step 2 - Receive an RMA: If approved, we will provide a Return Merchandise Authorization (RMA), the correct return address, and shipping instructions. Do not send an item back before receiving an RMA; unauthorized returns may be delayed or refused.

Step 3 - Inspection and refund: We inspect returned items within 3 business days of receipt. Approved refunds are sent to the original payment method within 1-5 business days. Your bank or payment provider may require additional time to post the refund.

6. DELIVERY ISSUES AND SUPPORTING EVIDENCE

Please contact us as soon as reasonably possible if an item arrives damaged, is missing from the package, or differs from the order. For faster resolution, please report these issues within 72 hours of delivery and provide photos, packaging details, or an unboxing video if available. An unboxing video is helpful evidence but is not a mandatory condition for requesting support.

For shipments marked delivered but not received, contact us promptly. We will review the tracking information and may ask for information needed to open an investigation with the carrier.

7. EXCHANGES

For defective, damaged, or wrong items, Teslovix may provide a replacement subject to stock availability. For change-of-mind returns, the quickest option is usually to return the eligible item for the applicable refund and place a new order.

8. CONTACT

Customer Support: teslovixofficial@gmail.com
Phone: +1 (208) 389-8124
Service Hours: Monday-Friday, 9:00 AM-6:00 PM PST

This policy applies in addition to any rights that cannot be excluded under applicable law.